FAQ's

Where can I find genuine PITTI VINTAGE products?

Authentic PITTI VINTAGE products can be found at our online store featured on this website and through authorized boutiques and online stores only. 

What are the materials that bags are made out of?

We do not use any leather in our bags. We select the best italian materials available to construct our bags. These materials which include special faux nylons, eco-polyurethane, synthetic microfibers and ultra-suede are sourced from Italy and are manufactured using non-toxic methods. We do not use any PVC or Vinyl due to their harmful effects on our environment. Our lining fabrics are made from cotton twills.

Where are your bags made?

Our bags are designed and handmade by Graciela in Florence Italy . The hardware is sourced from Italy. The materials/fabrics are sourced from Italy. The threads are sourced from Germany. Our bags are 100% sweatshop-free and vegan.

Do you have a store front in addition to the online store?

No, for now we only sell online.

What if I love a particular style but want it in a specific color?

Custom color services are available.

What is the delivery time on the bags?

Shipping dates  can sometimes change slightly depending on delays in transit or customs clearance.

Estimated shipping times

Italy: 2-4 business days

Europe: 6-10 business days

North America: 10-15 business days

Australia, New Zealand and Oceania: 15-20 business days

Asia Pacific: 15-20 business days

Latin America and the Caribbean: 10-15 business days

Do you send out discount coupon codes?

Yes, we will occasionally send out discount codes via email or mail to our customers. So please sign up for our mailing list to receive your special offers in the future. If you've created an account with us and stored your mailing address, we will also send you catalogues in the mail featuring our specials.

What is the cost of shipping & handling?

Shipping costs depend on the value of the order and weight. International customers are liable to pay any custom duty charges levied by their home country. PITTI VINTAGE shall not hold any responsibility for such charges and taxes. Please refer to our Store Policy for more details. 

Does putting an item in my shopping cart reserve the merchandise?

No, unfortunately placing an item in your shopping cart does not guarantee it's availability for when you are ready to make your purchase.

Can I ship different products to different locations in the same order?

You cannot allocate separate shipping addresses on the same order. If you would like to send an item to a different location, a separate order will have to be placed. In case you have already placed an order and would still like to have items shipped to a different address, please contact us at info@pittivintage.com as soon as possible. We will do our best to accomodate your request. Additional shipping fees will apply even if your original order qualified for free shipping. 

Can I cancel an order?

We gladly accept cancellations.

Request a cancellation within: 24 hours of purchase. Just email us at info@pittivintage.com and we will send you a cancellation confirmation within 24 - 48 hours. Please note, communication via any other channel or social media may cause a delay or miss on your cancellation request. Kindly note all cancellation requests MUST be received via email only.  All orders must be paid for in full at the time of placing them. Sale and items listed under "Last Chance" cannot be cancelled. These sales are final. No store credit will be provided.

Can I return an order?

We don't accept returns or exchanges. But please contact us info@pittivintage.com if you have any problems with your order. All SALE items are final and cannot be returned. One-of-a-kind orders cannot be returned. To assure highest quality, all items are personally hand checked before shipping. Please refer to our Store Policy for more details.

Important Notice

Due to the nature of our business items are subject to availability and are not guaranteed in stock at the time of purchase. If you have any further questions, please feel free to email us.

 

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