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Placing an Order
You can either place your order online through our e-store (www.pittivintage.com) or by simply emailing us with the product code of the bag you'd like to order at firstname.lastname@example.org. We will follow up with a email as soon as possible to process your payment. All orders are subject to written acceptance by PittiVintage.Orders will be confirmed in writing, by e-mail. Once accepted, the order may not be changed or cancelled except as otherwise provided for in this Terms and Conditions or as required by applicable law.
Accordingly, PITTI VINTAGE shall not be liable for any error or inaccuracy in the photographs or graphical representations of PITTI VINTAGE products displayed on the PITTIVINTAGE.com website. Slight variations in color/lighting of the product may happen. We try to the best of our ability to display the colors and details online as close to the piece you will actually receive. If the customer has any questions about the products, they may contact the customer service department by emailing email@example.com
PITTI VINTAGE has the right to cancel any order placed by a customer with whom it has had a dispute concerning a prior order, or if PITTI VINTAGE has reasonable ground to suspect that such customer has violated these Terms and Conditions, or is engaged in fraudulent or grey market activities. PITTI VINTAGE also has the right to refuse orders exceeding either $3,000 or 5 units.
PITTI VINTAGE reserves the right to change the assortment of items offered on the PITTIVINTAGE.com website from time to time without prior notice to the customer. PITTI VINTAGE will not be liable if any product is out of stock or otherwise unavailable at the time of placing the order. In the circumstance that any item a customer selects becomes unavailable after confirmation of the order, the customer service unit will inform the customer by phone or e-mail as soon as possible and offer a complete refund if the item will not be restocked. In other cases buyer can request an adjustment to be made and have another style shipped by paying the balance, differential cost via Paypal to firstname.lastname@example.org
If your item is a "custom order" please allow 4-6 weeks for delivery. If your item is in stock it will be shipped out within the next 7-10 business days unless a request is made for quicker means of shipment. Custom or pre-orders can only be cancelled within 1 day of placing the order. These are non-refundable.
Confirmation on orders
In order to process the order, the customer must click the 'complete purchase' option on their computer. Upon confirmation, the order will be submitted to PITTI VINTAGE for processing and may not be changed or cancelled except as expressly provided in these terms and conditions or as required by applicable law.
If using Paypal, the buyer must return to the PITTI VINTAGE website to complete transaction after checking out is completed on Paypal's Page.
PITTI VINTAGE records evidence of all transactions between Pitti Vintage and its customers. In the event of a dispute between Pitti Vintage and one of its customers relating a transaction conducted on the website or via email, the data recorded by Pitti Vintage shall be treated as evidence of the details of the transaction. Buyer will receive a confirmation email with their order number as a confirmation once their order has been received. Pitti Vintage gladly accepts cancellations within 24 hours of purchase.
Kindly note, all our products, Clearance, Sale, Markdown items are final sale and are not eligible for return, exchange, replacement.
Prices & Payments
The prices of PITTI VINTAGE products are indicated in EURO.
PITTI VINTAGE reserves the right to modify the price of products offered on the PittiVintage.com website at any time without prior notice to the customer. The customer will be charged the prices displayed on the PittiVintage.com website at the time the order was confirmed provided that the products are available at that time. The customer is required to pay for any order placed on the PittiVintage.com website immediately upon confirmation.
We only accept payment by Paypal, credit charge and debit cards. All orders are payable in Euro. We accept the following credit, charge and debit cards: American express®, Mastercard®, Visa®, Discover.
Discount codes conditions vary. PITTI VINTAGE reserves the right to alter this condition anytime. Promotions/discount codes cannot be applied to past or previous orders. They can only be applied to new orders. Please contact us for the validity of coupons.
Products ordered by customers will remain the property of PITTI VINTAGE until PITTI VINTAGE has received full payment there of. If there is any problem with payment, the customer is responsible to return the goods received to PITTIVINTAGE immediately upon request. The customer accepts all risk for the goods (including loss, theft, or damage of any order) upon shipment.
Delivery costs depend on the value of the order and weight. Domestic orders within Italy will be delivered using Poste Italiane " Confezioni Preaffrancate". Please allow 2-4 business days for delivery. International orders will be provided of tracking number that works only within Italy, once the order will be deliver with the local postal service depending the Country. Please allow 7-20 business days for delivery depending the Country. International buyers are responsible to pay all fees associated with importing goods into their home countries. International buyers are also responsible for providing correct delivery address during checkout. If a package is returned, or lost in transit, PITTI VINTAGE is not liable and no refunds or replacements will be issued for the shipping fees and product. If the post office returns a package due to "Insufficient Address" the shipping fees will not be refunded. Buyer may contact the post office directly to file a claim for the shipping fees amount.
Please be sure to track your package once tracking information has been updated in your account and follow up with your local post office for arrival estimates and confirmations.
Guarantee / Warranty
PITTI VINTAGE does not take responsibility for the general wear and tear of its products. We will do our best to work with you up to your satisfaction, however replacements will me made solely at our discretion. Should the item still be available we will offer you a replacement. If the item you purchased is out of stock, you have the option to select a different color. Shipping fees must be paid for all replacements. If the item is out of stock we will furnish you with a store credit or gift card for your equivalent purchase value. Please be sure to provide us with your purchase order and order confirmation email.
*** Please note that these are handmade, soft goods and minor scratches on the surface due to friction in storage and transit are normal. We do not consider these as defects.
PITTI VINTAGE doesn't accept returns or exchanges. But please contact PITTI VINTAGE if you have any problems with your order. email@example.com .
It is the customer's responsibility to provide the correct shipping address while placing the order. Once your package has been shipped by our fulfilment center, no changes can be made. You must call your the post office to arrange and address update. No complimentary replacements will be shipped in this case. In the event the package gets misplaced or lost due to an error at our end, we will ship a replacement at no additional cost to the customer.
NOTE: During the holiday season chances of misplaced and lost packages are higher so we advise customers to continue tracking their packages once the tracking number is made available. Please reach out to your local post office and neighbours first if your package is lost even when the tracking shows as "delivered". We do not purchase insurance on our packages and will resolve the situation in the best ethical manner.