Shipping & Returns

 

YOUR ORDER IS SENT DIRECTLY FROM FLORENCE ITALY.

 

**HOLIDAY ORDER DEADLINE IS NOVEMBER 24 2021 TO RECEIVE BY DECEMBER 24. Due to global disruptions from COVID-19 and potential shipping carrier delays there is a chance your package may not arrive within the originally shipping estimates. Rest assured I will keep you updated along the way as I get new information from the carrier. Please feel free to message me if you have any questions.

**Tracking within the US, and other countries, may not be 100% accurate due to COVID-19, but please be assured, packages are being delivered, just slower than normal.

 

PROCESSING TIME:

All orders are custom made and have a processing time of 3-5 business days (not including weekends or holidays) before they ship out from our facility.

 

SHIPPING:

FREE SHIPPING WORLDWIDE (EXPRESS SHIPPING FEDEX) ON ALL ORDERS OVER 150 EURO, 2-3 BUSINESS DAYS DELIVERY.

ON ORDERS UNDER 150 EURO we ship with international priority post (Poste Italiane). Please check below the estimated shipping times, packages are delivered by your local postal service.

The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time.

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind, holidays do not count as business days and should be considered when calculating shipping times.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

ESTIMATED SHIPPING TIME  (ORDERS UNDER 150EURO):
Italy: 2-3 business days.
North America: 10-15 business days.
Europe: 6-10 business days.
Australia, New Zealand, Asia and Oceania: 15-20 business days.
Latin America and the Caribbean: 14-25 business days.

 

RETURNS AND EXCHANGES:

We gladly accept cancellations within 24 hours of purchase. We do not accept returns or exchanges, but please contact us if you have any problems with your order.

 

top ↑