Shipping & Returns

 

FREE SHIPPING IN ITALY ON ORDERS OVER 150€.

BAGS FROM THE PIÑATEX COLLECTION WILL BE SHIPPED WORLDWIDE VIA FEDEX DELIVERY WITHIN 2-4 BUSINESS DAYS, A TRACKING NUMBER IS PROVIDED.

YOUR ORDER IS MADE, PACKAGED AND SHIPPED FROM FLORENCE ITALY.

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind, that holidays do not count as business days and should be considered when calculating shipping times.

 

SHIPPING TIME:

ITALY: All orders are shipped with standard shipping and are delivered in 2-3 business days delivery by Poste Italiane.

EUROPE / UK: All orders are shipped with standard shipping by Poste Italiane and are delivered in 7-10 business days by your local post service.

NORTH AMERICA: All orders are shipped with standard shipping by Poste Italiane and are delivered in 10-15 business days by your local post service.

AUSTRALIA, NEW ZEALAND, ASIA, AND OCEANIA: All orders are shipped with standard shipping by Poste Italiane and are delivered in 15-20 business days by your local post service.

LATIN AMERICA AND THE CARIBBEAN: All orders are shipped with standard shipping by Poste Italiane and are delivered in 15-25 business days.

The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time.

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind, holidays do not count as business days and should be considered when calculating shipping times.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

PROCESSING TIME:

All my products are handmade by me Graciela, in my studio in Florence Italy in small batches, this is how I can ensure sustainability avoiding any fashion waste and the uniqueness of each item crafted just for you. The production and processing time to make your order is 3-7 business days(not including weekends or holidays) before they ship out from our facility.

Please follow me on Instagram at @pittivintage to watch the process of making your bag.

Once your order is ready to be shipped, I will send you the shipping notification for your package.

 

RETURNS AND EXCHANGES:

We gladly accept cancellations within 24 hours of purchase. We do not accept returns or exchanges, but please contact us if you have any problems with your order.

 

CHRISTMAS ORDER DEADLINE: Just a reminder that your order is made, packaged and shipped from Florence Italy.

The International deadline is November 25th to receive by December 24th, 2023.

The Domestic deadline in Italy is December 10th to receive by December 24th, 2023.

 

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